Professional Services Templates
Capturing task events in event (not action)
https://twilio.github.io/twilio-taskrouter.js/Task.html#event:completed__anchor
task.on('wrapup', ()=>{});
task.on('completed', ()=>{});
Task list filter by workflow name:
note: workflowName first letter must be lowercase
note: cannot paginate
client.taskrouter.v1.workspaces('WORKSPACE_SID_HERE')
.tasks
.list({
workflowName: `WORKFLOW_NAME_HERE`,
limit: 20
})
.then(tasks => tasks.forEach(t => console.log(t.sid + " " + t.workflowFriendlyName)));
Paginate chat channels:
currentPage = await client.chat.v2
.services(chatChannelServiceId)
.channels
.page({ pageSize: page_size });
Twilio REST API concurrency limit: 100 per second base on this stackoverflow post
Making outbound call from Twilio Flex (click to dial)
https://www.twilio.com/docs/flex/developer/voice/dialpad-click-to-dial
Asyn loop in studio flow while putting caller in hold conference – may use in a callback queue
New York Times headlines instead of hold music
Hold Time Metrics – Flex Insights Report
Twilio API explorer postman collection