Tips for setting work from home
Tag: Twilio
Twilio Flex UI 2.0 Migration
To get address id (start with IG): curl -X GET “https://conversations.twilio.com/v1/Configuration/Addresses?PageSize=20” -u account sid:token Migration guide 2.0 enhancements Business
Twilio sound and play policy
https://www.twilio.com/docs/flex/developer/ui/sound-and-audio
Twilio Browser Notification
Documentation Not working in Incognito
Twilio Phone Number Resouce
Configure a phone number Incoming Phone number Resource
Twilio Keep plugins up to date
Documentation Whatever the version of the plugin, make sure you are using the same version of the twilio CLI. If
Twilio Call Back
Trigger Studio Flow from an outbound call: https://support.twilio.com/hc/en-us/articles/360007778153-Trigger-a-Twilio-Studio-Flow-Execution-via-the-REST-API Implement Click to dial https://www.twilio.com/docs/flex/developer/voice/dialpad-click-to-dial
Twilio Example Code
Supervisor complete associate tasks – has code that lists all workers an get their associated tasks from state
Twilio Notes
Professional Services Templates Capturing task events in event (not action) https://twilio.github.io/twilio-taskrouter.js/Task.html#event:completed__anchor task.on(‘wrapup’, ()=>{}); task.on(‘completed’, ()=>{}); Task list filter by
Twilio Local Debugging
Turn on location debugging for all agents in an account: (currently there’s no option to only turn it on for