Event Streams API Trust that your events will be queued if your system goes down and delivered as soon as
Tag: Twilio
Twilio Chat and SMS Transfers for Flex
Github plugin code: https://github.com/twilio-professional-services/plugin-chat-sms-transfer Twilio UI reference https://assets.flex.twilio.com/docs/releases/flex-ui/1.27.0/ChatOrchestrator.html https://www.twilio.com/docs/flex/release-notes/ui-release-notes
Twilio Flex UI
MainHeader Documentation Components Messaging MessagingCanvas Voice ParticipantsCanvas TeamsView Filters…etc Agent DeskTop View <–very useful
Twilio Useful Links
Connect/disconnect voice client https://twilio.github.io/twilio-client.js/classes/voice.connection.html Turn on dual channel recording using studio flow widget https://www.twilio.com/docs/flex/developer/insights/enable-dual-channel-recordings IVR reporting Using Studio and Flex
Twilio how to check active tasks within a chat channel
https://www.twilio.com/docs/taskrouter/api/task Use evaluateTaskAttributes:`channelSid==’CHXXXXX’` Then look at the return json “assignment_status”: “pending”<– it would be complete if task is finished
Twilio Flex debugging
Using Chrome Debugger breakpoint in minified Javascript The Configuration Object is stored in Configuration REST API in its ui_attributes property.
Twilio example code repositories
https://github.com/quickstark https://github.com/TwilioDevEd/api-snippets https://github.com/twilio/flex-webchat-ui-sample https://github.com/orgs/twilio-contact-center/repositories https://www.twilio.com/labs https://hookdeck.com/guides/platforms/post/twilio-webhooks-features-and-best-practices-guide#twilio-webhooks-features https://github.com/twilio-professional-services/plugin-team-view-filters who hangs up first https://github.com/kaiquelupo/flex-conversations-hangup-by/blob/master/src/ConversationsHangupByPlugin.js using task_router, token, reservation create https://twilio.github.io/twilio-taskrouter.js/index.html Tutorials https://www.twilio.com/docs/tutorials?filter-language=Node
Twilio Debugger
webhook trigger for the debugger is set in console/monitor/logs/debugger/webhooks-trigger. Example blog on listening and retain debugger events via webhook. Twilio
Twilio Modify Chat Widget UI
Flex UI API Reference Configure WebChat UI Add/Remove UI Components Add a mute button to the main header example: Flex.MainHeader.Content.add(,
Twilio Web Chat
Although Twilio is planning on sunsetting the webchat interface in July 25, 2022 , webchat interface in Flex will continued to